Most organizations therefore just "do" things but do not have a real clue about how, or how well, they do them. This was one of the topics Simon Holloway, Bloor Research's process practice leader touched upon in a recent webinar on the latest trends in business process management technology.
How can you be able to improve a process if you do not have a very clear view of it? Process mapping is an essential activity for improving the way you do things in your organization, department, team. Not only will you often hear "I did not know we did that this way" but more importantly a "why don't we do this like this instead": It really gets people thinking about improvement.
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